abetbd Privacy Policy

What Information We Collect

abetbd collects the following types of information to properly operate its services:

• Identity Information: Your full name, date of birth, national identity card or passport number.
• Contact Information: Email address, mobile number, and postal address where applicable.
• Account Information: Username, encrypted password, account preferences and settings.
• Financial Information: Deposit and withdrawal transaction records, payment methods used (such as bKash, Nagad, Rocket, Upay or bank account). We do not directly store card numbers or payment PINs.
• Technical Information: IP address, browser type, device identifier, operating system, and session duration on the Platform.
• Behavioral Information: Gaming activity history, bet amounts, preferred game categories, and promotional offer usage.
• Cookie and Tracking Information: Your navigation patterns on our website, page visits, and click events.

How We Collect Information

We collect your information in the following ways:

• Directly Provided Information: Information you provide through account registration, verification processes, customer support contact, and form submissions.
• Automatically Collected Information: Collected automatically through cookies, web beacons, and similar technologies while you use our Platform.
• Information from Third Parties: Relevant information from payment processors, identity verification services, and fraud detection partners.
• Information from Public Sources: From government databases or publicly available records for identity verification purposes.

Purpose of Using Information

abetbd uses the information we collect for the following legitimate purposes:

• Creating, managing, and securing accounts.
• Verifying your identity and confirming age (service for users aged 21 and above only).
• Accepting deposits, processing withdrawals, and managing financial transactions.
• Providing customer support and resolving complaints.
• Managing promotional offers and bonuses.
• Preventing fraud, money laundering, and other illegal activities.
• Monitoring responsible gaming tools and identifying problematic behavior.
• Improving Platform performance and user experience.
• Fulfilling legal obligations and meeting regulatory requirements.

Data Storage and Security

The security of your personal information is of the highest importance to us. abetbd applies the following technical and administrative security measures:

• SSL Encryption: All data transmitted between the website and your browser is encrypted using TLS/SSL technology.
• Data Encryption: Sensitive information such as passwords and financial details is stored using modern encryption algorithms.
• Access Control: Only authorized personnel can access specific information based on their required role.
• Regular Security Reviews: Our systems and infrastructure undergo regular security assessments.
• Data Retention Period: Your information is retained for as long as your account is active and thereafter for a defined period as required by law.

While we take the highest security measures, it is not possible to guarantee that any transmission of information over the internet or electronic storage is completely secure. We advise you not to share your account password with anyone and to use a strong password.

Sharing Information with Third Parties

abetbd does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

• Service Providers: Necessary information is shared with payment processors (bKash, Nagad, Rocket, Upay, etc.), identity verifiers, and technology partners who provide services on our behalf.
• Legal Requirements: In cases of court orders, lawful requests from law enforcement agencies, or other legal obligations.
• Fraud Prevention: With relevant agencies to detect and prevent fraud, money laundering, or other illegal activities.
• Business Transfers: In the case of mergers, acquisitions, or asset sales, you will be notified before any data transfer takes place.
• With Your Consent: Your explicit consent will be obtained in any circumstances beyond those listed above.

All third-party service providers operate under data protection agreements consistent with this Policy.

Cookie Policy

abetbd uses cookies and similar tracking technologies. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of the Platform. Without them, login, session management, and security features will not work.
• Functionality Cookies: Help remember your preferences such as language selection and regional settings.
• Analytics Cookies: Collect Platform usage statistics that help us improve our services. This information is generally in aggregated form.
• Security Cookies: Used to detect fraud and keep user accounts secure.

You can disable non-essential cookies through your browser settings, though this may affect some Platform functionality.

Your Rights

You have the following rights regarding your personal information:

• Right of Access: The right to request information about what personal data we hold about you.
• Right to Rectification: The right to request correction of incomplete or inaccurate information. Many details can be updated directly from account settings.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances. However, some information may need to be retained for legal reasons.
• Right to Restrict Processing: The right to request that processing of your information be restricted in certain circumstances.
• Right to Data Portability: The right to receive a copy of your information in a structured, commonly used format.
• Right to Object: The right to object to the processing of your information in certain circumstances.

To exercise these rights, email [email protected] or contact our 24/7 live chat support directly.

Privacy of Minors

abetbd is for users aged 21 and above only. We do not intentionally collect any personal information from minors. Age verification during account registration is an integral part of our process.

If we become aware that we have inadvertently collected information from a minor, we will immediately close that account and delete all associated information. If you believe a minor is using our Platform, please notify us at [email protected].

International Data Transfers

Some third parties involved in providing our services may be located outside Bangladesh. In such cases, your information may be transferred internationally.

We ensure that adequate safeguards are always maintained for such transfers. Our agreements with the relevant third parties include appropriate data protection clauses.

Responsible Gaming and Data Use

We use information about your gaming behavior for responsible gaming purposes. This includes:

• Identifying potentially problematic gaming patterns and providing support where needed.
• Effectively managing self-exclusion and limit-setting tools.
• Providing information about responsible gaming resources.

To learn more about responsible gaming, visit our Responsible Gaming page.

Policy Changes and Updates

abetbd may update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Send a notification to your registered email address for significant changes.
• Display a clear notice on the Platform.

Continuing to use the Platform after any changes means you are considered to have accepted the updated Policy. We recommend that you review this Policy regularly.